RPA literally translates to Robotic Process Automation, which is a subset or a larger picture- the Business Process Service Delivery Automation. It refers to automation that interacts with a computer-centric process through the software’s User Interface in the same way that a human would, therefore automating the tasks previously performed by a human operator. Robotic automation aims to use a smart piece of computer software (a.k.a. robot) to manipulate existing application software (CRMs, ERPs, Help Desk and Claim applications) in the exact same way that a person works with those systems, making it possible to “teach” the robot to perform each and all tasks, regularly performed by a human using a computer in exactly the same way, only faster, more accurate and error free.