Robotic Process Automation - RPA

RPA (Robotic Process Automation) is itself part of a broader concept – Business Process Management Automation as a strategy.

With help of RPA software robots can be created that can learn, simulate, analyze and then perform business tasks/processes according to predefined rules.

RPA automation allows you to create robots by observing the digital interactions of people with different software systems.

Show your robots what to do and then let them do all the work!

Software robots can use any program and system in the same way that humans do, but without interruption, 24/7/365, much faster and with 100% reliability and precision.

How does Robotic Process Automation (RPA) work?

RPA results in a software product (robot), which uses the components of computer systems and tools in the same way a human would – viewing the screen, interacting through the keyboard and mouse, implementing analytical thinking to learn how to do repetitive and rules-based tasks. If a workflow is based on rules and a set of standardized decisions, it is extremely suitable for automation.

The bots learn and use the existing software products that a company and its employees use (ERP, CRM, office applications, BI, etc.) in the same way as humans would. This makes it possible for a bot to “learn” to perform any task that a human can perform on a computer, but using all the machine advantages- faster, more accurate, and error-free.

What processes can be performed by software robots?


RPA robots can: be set to work on a specific schedule, be cloned, customized, and easily shared in theorganization between different departments and employees.

The purpose of the RPA is to relieve employees of the burden of performing routine, repetitive tasks such as order processing, documents, and reports. Releasing people to bring added value and to participate in the process of working with what the robot cannot – making important decisions.

What are the benefits of RPA?

Robotic Process Automation (RPA) has a positive effect on any business by reducing administrative burdens and increasing productivity.

RPA provides a number of benefits from the start of its work, such as reduced costs, higher accuracy, and precision, faster time to complete each task, and continues to deliver benefits as it grows throughout your organization, freeing up management plans to expand without worrying about staffing.

Higher productivity

RPA increases employee productivity by accelerating workflow allowing more work to be done through independent process execution. In industries, where a large volume of documents is being processed, such as financial services, insurance services, and the public sector, RPA robots can take on the work of filling out forms and documents completely automatically. In industries where there is a large volume of processing documents such as financial services, insurance services, and the public sector, RPA robots can take on the work of filling out forms and documents completely automatically.

Reduce costs and quickly returns the investment

For the employees, using RPA means freeing up more than 40% of the working time daily that is being spent performing manual administrative tasks so people can focus on more value-adding work and have better job satisfaction, reducing your costs. The investment in RPA pays off within just a few months, after which the robot continues to work tirelessly realizing its benefits In industries such as healthcare, the value of RPA robots is increasing as required processing of documents without errors on which the patients’ health depends.

Easy upgrade

RPA allows a large number of business processes to be more resilient and able to adapt to uncertain times and ever-changing situations. Software Robots give you the flexibility to handle any amount of work, whether planned or not. Allows you to automate new processes by upgrading existing or creating new robots that work in sync or independently with each other.

Visible results

RPA improves a number of criteria for the success of your business, such as customer satisfaction, and gives you greater competitiveness by redirecting your employees to what they do best. In this way, your employees will have more time to perform work with a higher value, which has a positive effect on your income.

Higher accuracy and precision

100% accuracy, no adjustments are needed once the job is done by the robot. RPA automation allows business sectors such as finance, insurance and healthcare to rely on robots to strictly perform every task according to standards, laws, and regulations of the sector. In accounting, RPA allows new levels of speed and accuracy in the processes of receiving payments and paying invoices.

Using the Power of Artificial Intelligence (AI)

When AI is combined with RPA - Intelligent Automation is created, which expands and reaches new levels and volumes benefiting from over 80% of the unstructured data in your organization. In accounting, you can automate processing invoices and payments to non-standard invoices from suppliers. In insurance, you can automate the processing of claims and auto-detection of potential fraud. In HR, you can automate queries and understand better employees' behavior.

Easy integration between different platforms

RPA is independent of applications/software and platforms, which means that you do not have to update or replace your existing infrastructure. RPA robots allow any organization to remove technological barriers by seamlessly connecting between all software tools, regardless of function or department. The result is unprecedented productivity and improved work between the various departments in your organization, where the potential of your human resources lies.

Improved customer service

In customer service, RPA robots help agents communicate with customers by doing all the systematic work of entering data into tickets, forms, and various documents - this leads to faster processing time and 50% improvement in customer service at the same time. Industries such as telecommunications and utilities use robots to serve customers and answer peaks in call volume.


How RPA manages digital transformation?

The digital transformation in many businesses begins with the launch of RPA solutions aiming to reduce the operating costs and modernizing business operations, thus you can gain or regain an advantage over the competition.
At the heart of many digital transformation strategies, RPA offers the opportunity to automate processes quickly and easily by eliminating human interaction and provide a wealth of business information that has not been possible before.
Whether you are facing unexpected crises or trying to deal with the daily workload, automation ensures uninterrupted business processes and accelerates your digital transformation.
The first step to your digital transformation begins with the introduction of RPA.

How RPA is different from the traditional automation solutions?
RPA is intuitive to use

The idea of automating various administrative or large-volume business processes is not new. The ability of skilled workers to spend less time being the connecting point between different systems and performing cumbersome and recurring tasks is a goal we have been aiming for years. However, the tools that allow help with such generic processes, like the processing of custom screens, have remained difficult to understand by the employees in the companies. RPA allows business users to build robots themselves and return on investment within days.

RPA provides additional manpower

RPA is the combination of multiple technologies in a single platform, aiming to create the perfect employee for the job. The Benefits of Machine Learning (ML) and Artificial Intelligence (AI) made a possible leap forward in the development of RPA after its first appearance 20 years ago. RPA gives you the power to automate different processes one by one in real-time. Flexible and intelligently, RPA works 10 times faster and provides 100% protection against errors.

Start, stop and expand your Digital Workforce from RPA robots on each time!

Today, RPA provides automation for a fraction of the time required by traditional approaches. RPA is platform-independent and gives the advantage to implements quickly and in any work environment, at any time, and in any location. Robotic Process Automation can be started immediately, upgraded to desire, and work at 100% capacity non-stop. Add “Intelligent Automation” and your Digital Workforce will be able to handle even more complex sets of information and automate every business process from start to finish. You choose how many software robots You need and when to put them into action.

RPA is compatible with all applications and systems, new or older.

If you have any questions or need more information, contact us:


Business Center Comfort
№3 "Byalo pole" str.
Sofia. 1000, Bulgaria


+359 2 995 11 15